List of active policies
Privacy and personal data
We take your privacy very seriously. In order to provide access to the service, we must collect and store some personal information about you, described below.
What is collected?
Basic profile information is collected from you when you create your account including your full name and email address, Skype ID, and the name and email of a parent/guardian in the case that a minor is the primary user of this Site's services.
As you use the Site, information about the users, courses, activities and resources you interact with will also be stored and linked to your profile information.
This information is used to provide the services on this website and collect statistical data to help us improve the Site.
Your personal data is stored as long as you are enrolled in one or more online courses or programs and your registration to the Site remains active. We periodically remove inactive users and delete or anonymize user data.
Third Party Applications
We also use third party applications in order to provide our services, collect statistical information and provide secure payment gateways. No payment information is stored on this site. Third party applications may include, but are not limited to Moodle, Google Analytics, Paypal, Skype and Zoom.
We recommend reading the privacy statement of any website or application before creating a user account.
An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember useful information or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past).
The essential one is the session cookie, usually called MoodleSession. You must allow this cookie into your browser to provide continuity and maintain your login from page to page. When you log out or close the browser this cookie is deleted from both your browser and the server.
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site and refine marketing efforts. For example, Google Analytics may set their own cookies. You may safely block or delete third party cookies without effecting your usage of the Site. Consult your browser's documentation on how to manage cookies.
This document discusses policies regarding Services, Enrolment, Student Responsibilites, Makeup Lessons, and Refunds
Please read carefully.
Site Content and Services
All material on this site is subject to copyright. You may use the content and services for personal study only. Commercial use and any kind of distribution is strictly prohibited.
Any individual may register for the site through the login page. A parent or responsible guardian should create the account on behalf of any student who is a minor. In Canada this applies to any student under the age of 16.
By registering to this website, the user explicitly agrees to receive regular information updates and promotional material through their registered email and the online messaging system.
Groups, associations, or commercial interests may not register for this site.
Anyone engaging in abusive behaviour of any kind will be removed from the site with all lessons and fees forfeited.
All programs are prepaid. We encourage new students to sign up for a free trial lesson before enrolling in any program.
Registered users may enrol in any program for the listed fee. Minors must gain the expressed consent of a parent or responsible guardian to register and enrol in any program. Most payments are made through Paypal. Fees, services, and enrolment periods vary. We do accept late enrolments. Consult a particular program's information page for details.
Enrolled Student Responsibilities
- Must be computer literate: able to use file sharing, create pdf documents of their homework, use a word processor, and so on
- Obtain required program material
- Be prepared for their lesson on time
- Complete assignments in a timely manner
- Ask questions when they have them
- Register for their RCM exam
- Parents of younger students must be prepared to assist their children with their programs and managing the technical aspects of studying online.
Makeup Lessons and Rescheduling Lessons
We are aware that on occasion, students may need to reschedule a lesson. An intention to reschedule a lesson should be made known to the teacher as soon as possible, minimally 48 hours before the regularly scheduled lesson time. A new lesson time will be offered based on the teacher's availability in the same week as the original lesson. If a suitable time is not available, the student may choose to forfeit the lesson. Rescheduled lessons are subject to a $15.00 booking fee to be paid in advance.
Any lessons missed without 48 hours notice are forfeit.
No make-up lessons are offered if a student misses a group lesson
If the instructor must miss a lesson, they will notify their students as soon as practical and offer possible makeup times without extra fees.
Refunds and Withdrawal from Lessons
No refunds or extensions are offered if an enrolled user does not complete their work or lessons within the stipulated enrolment period. All services offered for a particular program, including online lessons, expire at the end of the enrolment period stated in the program's description and main login page, and cannot be transfered forward.
Students who have paid for a full term of lessons may apply in writing to withdraw from lessons. All refunds are subject to a $55 administration fee. The amount of refund is based on the following table.
Private Term 1 or Term 2 Withdrawals
- Week 1 of Term 1 or 2: 90% refund less administration fee
- Week 2 of Term 1 or 2: 80% refund less administration fee
- Week 3 of Term 1 or 2: 60% refund less administration fee
- Week 4 of Term 1 or 2: 40% refund less administration fee
- Week 5 or later of Term 1 or 2: no refund
Summer Term (Term 3) Withdrawals: no refund
Single Prepaid Lessons: no refund
Small Blocks of Prepaid Lessons: no refund
Exam registration and preparation is the sole responsibility of the student. RCM exams are administered through the Royal Conservatory of Music or their examining body. We can offer no guarantee of registration, availability, or final grade.
If you have any questions, please contact me through the site's online messaging service or at firstname.lastname@example.org